Runbooks that build themselves from tickets your team already creates
Lexful pulls resolution steps from your closed tickets and structures them into reusable runbooks by client environment. The second incident is faster than the first.
From ticket close to reusable runbook in under a minute
When your tech resolves a ticket, Lexful parses the resolution notes and suggests a structured runbook. They confirm, tag the client environment, and it's live for the next incident.
- Reads from ConnectWise and Autotask resolution notes
- AI structures steps from free-text notes
- Tech reviews and confirms in 30 seconds
- Linked to client environment, not buried in a generic wiki
- Steps auto-link to credentials and assets they reference
Common scenarios where runbooks cut resolution time
2am on-call incident
An overnight alert fires. Your on-call tech pulls the runbook for that client's firewall, credential link and steps already in front of them, and resolves in 8 minutes instead of 40.
New tech onboarding
A junior hire joins your team. Instead of shadowing a senior tech for 6 weeks, they can pull any client's runbook library on day one and start handling routine tickets from week two.
Staff departure
Your senior tech quits. Their six years of client knowledge didn't leave with them because Lexful captured it from every ticket they ever closed. The remaining team carries on.
Recurring maintenance
Monthly patching and quarterly reviews have the same steps every time. One runbook, linked to the right assets, keeps patching consistent across all client environments without reinventing the process.
See your first runbooks in 20 minutes
Connect your PSA, and Lexful builds a runbook library from your existing closed tickets. Free to start, no migration required.