Keep every client's runbooks and credentials in order
Lexful auto-organizes the runbooks, credentials and asset records your MSP techs create, so the right answer is one search away on every ticket.
Scattered knowledge slows every ticket
Techs spend up to 23 minutes per ticket hunting through shared drives, wikis, and Slack threads before they can even start working, based on surveys of MSP ops teams.
Credentials live in sticky notes, password manager notes, and emails. One offboarding gone wrong exposes a client's entire environment.
Runbooks written by one tech stay with that tech. When they leave, their knowledge walks out the door and the next person starts from scratch.
From chaos to clarity in three steps
Connect your tools
Lexful pulls in data from your PSA, RMM, and documentation tools. Existing runbooks are ingested and organized by client automatically.
Techs search, not scroll
Any tech on any ticket types a question in plain English. Lexful surfaces the right runbook, credential, or asset record in under three seconds.
Knowledge compounds
Every resolved ticket strengthens the knowledge base. New hires reach full productivity in days, not months.
Everything your ops team needs in one place
Runbook Library
Structured, searchable runbooks organized by client and technology area. Write once, find in seconds when a ticket comes in at 2 AM.
Credential Vault
AES-256 encrypted credentials tied directly to the client record. Access is logged, auditable, and revocable per-tech or per-ticket.
Asset Records
Hardware inventories, software licenses, and network topology docs attached to each client. Always current, never buried in a spreadsheet.
Plugs into the stack you already run
More integrations available via our REST API. Webhook and Zapier support included in Shop and MSP tiers.
MSP teams who switched during early access
First ticket of the day used to mean 15 minutes of digging before I even read the alert. Now I type the client name and I'm looking at the runbook before my coffee is poured. That alone pays for the tool every month.
We had a tech leave in Q1. Usually that's a three-week scramble to figure out what they knew. With Lexful, every procedure they had documented was already in the system and tagged to the right clients. Onboarding their replacement took four days.
Your next ticket shouldn't need a search party
Set up Lexful in under 20 minutes. Import existing docs, connect your PSA, and give every tech instant access to the right answer.
Free plan available. No credit card required for the first 14 days.